Location
manila, metro manila, Philippines
Posted
June 29, 2026
Job Description
Responsibilities & Deliverables
- Provide professional application and technical support & consultation to clients of Finastra Payment products
- Triage functional application issues, payment processing issues and guide customers' utilization of Payment systems
- Execute escalation procedures when applicable as defined by management
- Involvement in projects throughout the development and implementation life cycle to ensure the actual implementation meets the requirements
- Work collaboratively with customers' and Finastra technical groups for connectivity to various interfaces/applications such as the Federal Reserve Bank, Depository Financial Institutions, and other third-party vendors
- Work assigned cases through the full case management life cycle
- Continually monitor and update all assigned cases in Salesforce CRM with timeliness, accuracy
Required Skills & Experience
- Minimum of 8...