Senior Technical Support Engineer - Enterprise Support - Linux & Database
Rocket Software
Full-time
other-general
Location
Bengaluru, India, India
Posted
July 11, 2026
Job Description
**It's fun to work in a company where people truly BELIEVE in what they're doing!**
**Job Description Summary:**
A Vertica Senior Technical Support Engineer at Rocket Software provides advanced Tier 3 support for complex customer environments. This role involves independently troubleshooting escalated issues, performing detailed root-cause analysis, and mentoring junior engineers to drive overall team effectiveness.
As a **Senior Technical Support Specialist** , you will serve as the backbone of our enterprise support operation, providing deep technical expertise to our global customer base utilizing **Vertica** . This role is designed for a seasoned professional who thrives on solving complex, large-scale data challenges and possesses a relentless drive to ensure customer success in mission-critical environments.
You will not only troubleshoot highly intricate technical issues but also mentor junior engineers and act as a vital bridge between our ...
**Job Description Summary:**
A Vertica Senior Technical Support Engineer at Rocket Software provides advanced Tier 3 support for complex customer environments. This role involves independently troubleshooting escalated issues, performing detailed root-cause analysis, and mentoring junior engineers to drive overall team effectiveness.
As a **Senior Technical Support Specialist** , you will serve as the backbone of our enterprise support operation, providing deep technical expertise to our global customer base utilizing **Vertica** . This role is designed for a seasoned professional who thrives on solving complex, large-scale data challenges and possesses a relentless drive to ensure customer success in mission-critical environments.
You will not only troubleshoot highly intricate technical issues but also mentor junior engineers and act as a vital bridge between our ...