Location
alton, on, Canada
Posted
July 20, 2026
Job Description
Shape the future of technology with OpenText as a Senior Technical Support Specialist in Waterloo. Deliver advanced technical support and resolve complex customer scenarios in cloud and on-premise environments.
As a key member of OpenText, you will tackle intricate issues while working with leading technologies. This full-time position requires a strong foundation in SQL, AWS, and Linux to provide exceptional customer service. Your contributions will impact enterprise-level organizations and enhance digital transformation initiatives.
Key Responsibilities:
• Deliver end-to-end technical support for OpenText solutions
• Communicate effectively for clear technical resolutions
• Manage critical incidents with professionalism and precision
• Collaborate with product teams on software defects
• Author technical documentation and knowledge articles
Requirements:
• Minimum 4 years in technical support or troubleshootin...
As a key member of OpenText, you will tackle intricate issues while working with leading technologies. This full-time position requires a strong foundation in SQL, AWS, and Linux to provide exceptional customer service. Your contributions will impact enterprise-level organizations and enhance digital transformation initiatives.
Key Responsibilities:
• Deliver end-to-end technical support for OpenText solutions
• Communicate effectively for clear technical resolutions
• Manage critical incidents with professionalism and precision
• Collaborate with product teams on software defects
• Author technical documentation and knowledge articles
Requirements:
• Minimum 4 years in technical support or troubleshootin...