Location
Johannesburg, Gauteng, South Africa
Posted
July 08, 2026
Job Description
Our client is looking for an experienced Senior Technical Support Agent to join their Operations / Technical Support team.
The successful candidate will provide first-line and second-line technical support to residential and business customers across Fibre-to-the-Home (FTTH) and Wi-Fi networks. This role requires strong technical troubleshooting ability, excellent customer communication, and the ability to manage support queries accurately through CRM and ticketing systems.
This is a senior support role suited to someone with previous experience in an Internet Service Provider (ISP), Fibre Network Operator (FNO), Managed Service Provider (MSP), or telecommunications environment.
Key Responsibilities
Technical Support
- Provide first-line and second-line technical support via telephone, email, ticketing systems, and remote support tools.
- Troubleshoot fibre, internet, Wi...