Location
kuala lumpur, kuala lumpur, Malaysia
Posted
June 01, 2026
Job Description
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
About the job Senior Technical Engineer Non-UNIX
Main Job Tasks and Responsibilities:
- Provides technical advice and support to Level 1 and 2 Engineers
- Customer support on-site and off-site
- Provides remote troubleshooting if needed
- Attends to high severity incidents on and off-site
- Prepares and follow-up on incident reports if any
- Updates incident tickets in a timely manner in Field Service Management System to meet contractual Service Level Agreements
- Reviews and submits incident reports in a timely manner
- Coordinates with the technical team to prepare problem management reports
- Monitors and ensures problem management reports are submitted in a timely manner
- Leads problem management and resolution in the supported products.
- Reviews project scope, Pre-Implementation Validation (PIV) and...