Senior Technical Engineer, Customer Support (RPGLE, CL)
PH1 Finastra Philippines Inc
Job Description
Who are we? At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping the industry’s future. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking for over 7,000 customers, including 80% of the world’s top 50 banks in more than 110 countries.
About the Role
Reporting to the Customer Support Manager, the Senior Technical Engineer is the key interface between Finastra clients and the organization, ensuring a world‑class customer experience. The role involves diagnosing and resolving technical issues quickly, collaborating with functional consultants, performing pre‑release testing, and occasionally providing on‑site support.
Responsibilities & Deliverables
- Respond to customer requests, including issues, questions, and assistance requests, and help them use the product effectively.
- Understand the reported issue from a techni...