Location
whitby, on, Canada
Posted
June 14, 2026
Job Description
Join SIMNET as a Senior IT Support Analyst, where your troubleshooting expertise and mentorship will shine in a vibrant cloud computing setting. This onsite position focuses on resolving complex issues while empowering junior team members.
In this role, you'll be the primary escalation point for intricate technical challenges and will manage a high volume of support requests efficiently. You will actively monitor systems and networks using advanced tools to provide proactive support, ensuring minimal disruption for clients.
Key Responsibilities: • Provide deep troubleshooting for complex Level 1 issues • Manage ticketing system and prioritize incidents • Communicate effectively with clients about ticket statuses • Document support activities and best practices • Coach and mentor junior technicians
Requirements: • College diploma or university degree in IT • 3+ years in IT support roles • Experience with Microsoft Active Directory and Exchange • Familiarity wi...
In this role, you'll be the primary escalation point for intricate technical challenges and will manage a high volume of support requests efficiently. You will actively monitor systems and networks using advanced tools to provide proactive support, ensuring minimal disruption for clients.
Key Responsibilities: • Provide deep troubleshooting for complex Level 1 issues • Manage ticketing system and prioritize incidents • Communicate effectively with clients about ticket statuses • Document support activities and best practices • Coach and mentor junior technicians
Requirements: • College diploma or university degree in IT • 3+ years in IT support roles • Experience with Microsoft Active Directory and Exchange • Familiarity wi...