Location
Pune, Maharashtra, India
Posted
July 17, 2026
Job Description
What You'll Do The Senior Technical Account Manager is responsible is a critical member of Avalara’s support organization, responsible for managing technical tickets, ensuring timely resolution, and driving customer satisfaction for our Enterprise. Involving complex product and connector issues that cannot be fully resolved through frontline troubleshooting alone, while improving the speed, quality, and consistency of engineering engagement. This is an engineering-aligned support talent that can reduce time to resolution, improve case quality, raise the standard of Jira submissions, and turn repeat issues into durable knowledge and process improvements. It also reflects Avalara’s broader need to embed AI into technical support in practical ways that improve investigation speed, communication quality, and team scalability. In addition to resolving complex issues, this role is expected to use AI in day-to-day work to accelerate research, strengthen technical analysis, improve case docume...