Job Description
MCI is one of the fastest‑growing tech‑enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything‑as‑a‑Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
Only candidates currently residing in San Fernando, Pampanga or nearby areas in Luzon will be considered, as this role requires onsite presence.
Key Responsibilities
- Develop and execute the talent acquisition strategy aligned with business objectives.
- Lead, mentor, and manage the TA team, fostering a high‑performance cultu...