Job Description
Type of Requisition: Regular
Clearance Level Must Currently Possess: Top Secret
Clearance Level Must Be Able to Obtain: Top Secret/SCI
Public Trust/Other Required: None
Job Family: IT Infrastructure and Operations
US Citizenship Required: Yes
Mission Support Operator (MSO)
Provides 24/7, 365, 12hr shift, Tier 1/2 operational support to end customers and users in the field worldwide.
Monitor the performance and capacity of end-to-end IT computer systems using a variety of specialized software applications/tools.
Triage hardware, software, and environmental faults, alerts, or malfunctions.
Understand the basic principles of Mobile Phone and Radio Frequency Spectrum/technology.
When an issue is identified, the MSO works to determine the cause of the problem, pro...