Location
toronto, on, Canada
Posted
June 16, 2026
Job Description
Senior Support Systems Administrator
MaintainX’s support stack serves 13,000+ enterprise customers across some of the world’s largest industrial operations. As Senior Support Systems Administrator, you’re the technical owner of that infrastructure — not just keeping it running, but making it more resilient, more automated, and more trusted as we scale.
Responsibilities
- Own the Zendesk ecosystem — routing logic, triggers, SLAs, and Contextual Workspaces — so every ticket reaches the right agent without manual intervention.
- Build and maintain reliable integrations across Zendesk Suite, ZIS, Intercom, n8n, and Zapier; own the middleware layer that connects our support stack.
- Define and execute QA for all system changes: test plans, UAT, staging environments, and regression testing before anything reaches production.
- Design and maintain disaster recovery for the support infrastructure — organized backups, recovery runboo...