Location
monterrey, nuevo león, Mexico
Posted
July 18, 2026
Job Description
About the Role
At Globant, we help leading organizations deliver reliable, scalable, and secure digital experiences through world-class engineering, cloud solutions, and operational excellence.
We are looking for a Senior Support Engineer to join a global support organization responsible for maintaining the availability, performance, and reliability of critical enterprise applications and services.
This position is hybrid in Monterrey, Nuevo León , and requires collaboration with global teams supporting enterprise-scale platforms and cloud-hosted services.
What You’ll Do
Application & Platform Support
- Provide Level 2 support for enterprise web applications, platforms, and cloud-hosted services
- Monitor, investigate, troubleshoot, and resolve production incidents
- Perform root cause analysis and collaborate with engineering teams to drive long-term solutions
- Manage incidents thro...