Senior Solution Engineer

IBS Sofware

Full time Computer Occupations
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Location
India, India, India
Posted
May 27, 2026

Job Description

Job Role: Senior Solution Engineer Job Overview: We are seeking a highly motivated and customer-oriented individual to join our Product Support Team. The ideal candidate will be responsible for providing high-quality support to customers, assisting them in resolving product-related issues, and ensuring that they can use the product efficiently. You will serve as the primary point of contact for customers and work cross-functionally with other teams to improve the overall customer experience.

Key Responsibilities: 

  • Provide timely, accurate, and professional assistance to customers.
  • Troubleshoot technical issues, bugs, and problems with the product or service and provide appropriate solutions.
  • Collaborate with engineering, product, and other teams to identify and resolve product defects or gaps.
  • Educate customers on product features, best practices, and troubleshooting steps to enhance user experience.
  • Document and track custome...

    • Job Details

    • Job Type
      Full time
    • Category
      Computer Occupations
    • Date Posted
      May 27, 2026
    • Application Deadline
      July 06, 2026