Senior Service Manager / Service Delivery Manager
World Wide Technology
Full-time
Operations Specialties Managers
Location
India, India, India
Posted
July 26, 2026
Job Description
Title: Senior Service Delivery Manager Location: Remote, India
Experience: 7+ years
For 35 years, WWT has been helping the world’s biggest brands dream big and build bigger. With 12,000 amazing people in 42 countries, we bring together digital strategy, AI, cybersecurity, cloud, and rock-solid infrastructure. We don’t just sell hardware—we design, build, and support everything our customers need to succeed. Provide strategic oversight and direction for Managed Services operations across multiple high-complexity client accounts.
Lead operational strategy and execute high-priority client initiatives including onboarding, transformation, and crisis management.
Train D2OS processes to new employees across Managed Services.
Manage D2OS Major Incident Management escalation bridges.
Represent Managed Services in cross-functional initiatives and executive briefings.
An ability to perform monthly or bi-monthly rotational shift work (Japan Time, Japan Time ...
Experience: 7+ years
For 35 years, WWT has been helping the world’s biggest brands dream big and build bigger. With 12,000 amazing people in 42 countries, we bring together digital strategy, AI, cybersecurity, cloud, and rock-solid infrastructure. We don’t just sell hardware—we design, build, and support everything our customers need to succeed. Provide strategic oversight and direction for Managed Services operations across multiple high-complexity client accounts.
Lead operational strategy and execute high-priority client initiatives including onboarding, transformation, and crisis management.
Train D2OS processes to new employees across Managed Services.
Manage D2OS Major Incident Management escalation bridges.
Represent Managed Services in cross-functional initiatives and executive briefings.
An ability to perform monthly or bi-monthly rotational shift work (Japan Time, Japan Time ...