Location
ottawa, on, Canada
Posted
July 20, 2026
Job Description
Role Overview
The Senior Service Management Analyst reports to the Manager, ITSM Practices, and holds a pivotal position within the ITSM Practices team. This role is responsible for the implementation and practical application of essential ITIL functions to ensure compliance with, and surpass, governing standards, including ISO 27001, NIST, PPO, and FMI.
What You Will Do
- Service Management – Practice Management
- Contacts and Communication
- Professional Development
- Technical Competencies
- Quality Assurance/Control
- Personal Competencies
Why It Might Be a Fit
You will really stand out with experience with Business Process Management (BPMN 2.0) and knowledge of ServiceNow and other ITSM tools.
Requirements
- Post‑secondary degree or diploma in business and/or Information Systems fields
- Minimum of five (5) years of experience in a service management function, incl...