Location
toronto, on, Canada
Posted
July 06, 2026
Job Description
Transform customer journeys with Equinix as a Senior Service Designer. Utilize your design thinking skills to drive improvements in service delivery within a collaborative team environment.
As part of Equinix's Global Service Design team, this senior level role focuses on enhancing customer experiences through effective service design. You will engage with stakeholders to identify pain points and develop solutions that lead to increased customer satisfaction. Key responsibilities include implementing methodologies and facilitating workshops to ensure alignment across teams.
Key Responsibilities:
• Collaborate with stakeholders to refine service design processes
• Lead cross-functional efforts in exploring and socializing solutions
• Develop journey maps and documentation for service strategies
• Support user research to drive informed design decisions
• Co-lead workshops to enhance understanding of design principles
R...
As part of Equinix's Global Service Design team, this senior level role focuses on enhancing customer experiences through effective service design. You will engage with stakeholders to identify pain points and develop solutions that lead to increased customer satisfaction. Key responsibilities include implementing methodologies and facilitating workshops to ensure alignment across teams.
Key Responsibilities:
• Collaborate with stakeholders to refine service design processes
• Lead cross-functional efforts in exploring and socializing solutions
• Develop journey maps and documentation for service strategies
• Support user research to drive informed design decisions
• Co-lead workshops to enhance understanding of design principles
R...