Senior SAP Consultant (MM/SD)

Full-time Consultoría/Asesoramiento

We are seeking an experienced Senior SAP Retail MM/SD Consultant specializing in S/4HANA to provide Level 2 and Level 3 application support.

This position focuses on incident handling, problem resolution, bug fixing, and the implementation of small enhancements.

Responsibilities

• Analyze and resolve incidents and service requests related to SAP MM/SD processes within a Retail environment
• Perform root cause analysis for recurring or critical issues and propose sustainable long-term solutions
• Manage the full ticket lifecycle in ITSM tools such as ServiceNow or Jira, ensuring compliance with SLAs and support KPIs
• Collaborate with functional and technical teams, including third parties, for complex issue resolution
• Identify and drive problem management initiatives to reduce incident volume and improve process efficiency
• Document known errors, workarounds, and solution approaches in the Knowledge ...