Job Description
Senior Salesforce Solutions Engineer (Service Cloud)
The Work You'll Do:
At Sovos , we're transforming how companies around the world manage tax compliance---helping half of the Fortune 500 and thousands more stay ahead in a complex, ever-changing global landscape. As a Support Systems Architect/Developer , you will own the build and continuous improvement of the Salesforce environment that runs Sovos' global customer-support operation---ensuring the platform is a force multiplier for agents, not a tax on their time.
You’ll be responsible for designing, building, and maintaining the Salesforce solutions that power Sovos' Global Support Services organization. Partnering directly with the CX Product Owner and support leadership, you'll translate operational needs into Service Cloud, Experience Cloud, Einstein Bots, Messaging, and Omni-Channel configurations---from small automation wins to multi-quarter platform initiatives.
- De...