Senior Reservations Consultant

Full-time Admin / clerical / secretarial

Duties: Building trust, credibility and goodwill with clients and guests Prioritising timely and accurate responses to reservation enquiries Mastering the required software systems so that they are always accurate and up to date Managing bookings from first enquiry to final confirmation and payment Handling daily phone and email correspondence with efficiency and warm professionalism Efficiently capturing all reservations data with diligence and attention to detail Providing guests with accurate information with regards to availability, room types, hotel facilities and rates Controlling and maximising occupancy levels by effectively managing overbooking and waitlists Cross- and up-selling where appropriate Ensuring that all guaranteed bookings are confirmed in the system Following up proactively on provisional bookings Processing cancellations and amendments Ability to understand statements, create and send them Resolving any guest complaints as a matter of priority and in conjunction ...