Senior Real Time Analyst (RTA) - Night Shift

Foundever

Full-time Computer Occupations
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Location
Rabat, Rabat-Salé-Kénitra, Morocco
Posted
July 01, 2026

Job Description

Senior Real Time Analyst (RTA) - Night Shift

Senior Real Time Analyst (RTA) - Night Shift

Req ID#: 414530

Rabat, Rabat Agdal, MA, Rabat 4 -

Description:

Senior Real Time Analyst (RTA) - Night Shift

We are looking for a Senior Real Time Analyst (RTA) to join our team on mission. The RTA is responsible for real-time monitoring of service levels and operational performance across projects, platforms, or sites. The role ensures optimal resource allocation and supports the achievement of operational KPIs by proactively managing workload and identifying performance risks.

Key Responsibilities

  • Monitor real-time performance across multiple Lines of Business using various workforce management tools.

  • Track service levels and operational metrics for inbound calls, outbound calls, chats, and emails.

  • Create and maintain accurate real-time reports using standard reporting temp...

    • Job Details

    • Job Type
      Full-time
    • Category
      Computer Occupations
    • Date Posted
      July 01, 2026
    • Application Deadline
      August 10, 2026