Senior Quality Assurance Specialist

Full-time Management & Operations

On-site - Makati 3-5 Yrs Exp Bachelor Full-time

Job Description

The Senior QA Analyst is responsible for leading quality assurance initiatives within an iGaming account, ensuring high standards of customer experience, regulatory compliance, and operational excellence. This role involves advanced auditing, mentoring QA analysts, driving calibration alignment, and partnering closely with operations, training, and clients to continuously improve performance and service delivery.

Benefits

• Performance Bonus, Incentives
• Office Parties

Responsibilities

• Conduct advanced quality audits across chat, and email interactions related to iGaming services (sports betting, casino, payments, account management)
• Ensure compliance with internal policies, client standards, and iGaming regulatory requirements (e.g., responsible gaming, KYC, AML)
• Lead calibration sessions with QA team, operations, an...