Senior Quality Assurance Evaluator (Call & Email)

Concentrix

Full-time Management & Operations
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Location
manila, metro manila, Philippines
Posted
June 09, 2026

Job Description

Concentrix is seeking a Sr Quality Evaluator in Manila to monitor and evaluate inbound and outbound calls and other customer contacts like email and chat. This role is crucial for ensuring that established quality standards are met.

The ideal candidate will participate in quality audits, contribute to performance improvements, and maintain a strong knowledge of client products and services. Join Concentrix to help drive quality excellence in customer interactions.

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