Job Description
Description
Sprinklr is a leading enterprise software company for customer-facing functions. Our AI-powered Unified-CXM platform helps more than 1,000 global enterprises deliver consistent customer experiences across modern channels.
We are looking for an experienced Senior Project / Program Manager to lead enterprise CCaaS and Unified-CXM implementations for global customers. This role owns delivery governance from discovery through design, configuration, integrations, UAT, cutover, hypercare, and handover while partnering with consultants, solution architects, product teams, customer IT, vendors, and executives.
What You'll Do
The ideal candidate combines project discipline, commercial awareness, technical fluency, and executive stakeholder management to deliver outcomes across scope, timeline, quality, adoption, customer satisfaction, and value realization.
The role requires technical literacy across CRM, contact center platfor...