Senior Program Manager
Astra-North Infoteck Inc. ~ Conquering today’s challenges, achieving tomorrow’s vision!
Full-time
Other-General
Location
toronto, on, Canada
Posted
July 13, 2026
Job Description
Job Description: Senior Program Manager Duration:
12 Months (Possible Extension)
Work Model:
Hybrid (3 days/week onsite – Tue to Thu)
Role Overview
Lead the end-to-end delivery of a global Voice of Customer (VoC) Measurement Evolution program. Drive the design and implementation of an enterprise-wide VoC framework across Canada, the US, and Asia, ensuring standardized measurement, governance, and business insights.
Key Responsibilities
Lead global VoC program delivery and cross-functional workstreams.
Develop and implement VoC frameworks (NPS, CSAT, rNPS, journey-based measurement).
Establish VoC standards, governance, and reporting processes.
Oversee survey optimization, dashboard rollout, and closed-loop feedback processes.
Partner with Data, Technology, Product, Operations, Marketing, and vendors (e.g., Medallia, Ipsos).
Drive executive reporting, stakeholder management, and p...
12 Months (Possible Extension)
Work Model:
Hybrid (3 days/week onsite – Tue to Thu)
Role Overview
Lead the end-to-end delivery of a global Voice of Customer (VoC) Measurement Evolution program. Drive the design and implementation of an enterprise-wide VoC framework across Canada, the US, and Asia, ensuring standardized measurement, governance, and business insights.
Key Responsibilities
Lead global VoC program delivery and cross-functional workstreams.
Develop and implement VoC frameworks (NPS, CSAT, rNPS, journey-based measurement).
Establish VoC standards, governance, and reporting processes.
Oversee survey optimization, dashboard rollout, and closed-loop feedback processes.
Partner with Data, Technology, Product, Operations, Marketing, and vendors (e.g., Medallia, Ipsos).
Drive executive reporting, stakeholder management, and p...