Senior Product Specialist | L2 Tech support

CAE

Full time Computer Occupations
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Location
Whitefield, Karnataka, India
Posted
July 09, 2026

Job Description

Description

  • Provide second-level technical support for the Flight Plan Manager application, including monitoring, operations, maintenance, and deployments.
  • Diagnose and resolve complex customer-reported issues through log analysis, application tracing, and data investigation.
  • Maintain clear, proactive communication with customers, particularly during high-severity incidents.
  • Collaborate with engineering, product, and sales teams to deliver effective technical solutions.
  • Support application configuration and implementation of technical solutions for existing customers.
  • Document issues, resolutions, and technical procedures to enhance internal knowledge and operational efficiency.
  • Identify and escalate issues when necessary, engaging management as appropriate.
  • Contribute to the team development through coaching, mentorship, and knowledge sharing.
  • Work onsite in rotational shifts, including late and w...

    • Job Details

    • Job Type
      Full time
    • Category
      Computer Occupations
    • Date Posted
      July 09, 2026
    • Application Deadline
      August 18, 2026