Location
vancouver, metro vancouver regional district, Canada
Posted
July 04, 2026
Job Description
Drive customer success as a Senior Product Manager, specializing in onboarding and activation at Clio. This remote role focuses on enhancing user experiences and adoption rates across Clio's product suite.
In this high-ownership position, you will design and optimize onboarding experiences, build activation systems, and provide crucial in-product guidance. Your expertise in B2B SaaS onboarding will be pivotal in ensuring customers gain real value from Clio within their first 120 days, reducing churn and enhancing long-term usage. Key responsibilities will include mapping customer journeys and defining effective activation metrics for various user segments.
Key Responsibilities:
• Own onboarding and activation experience across all products
• Map detailed customer journey for first 120 days
• Design personalized onboarding paths for different firms
• Integrate in-product guidance systems for user support
• Collaborate with multiple teams to align onboarding efforts<...
In this high-ownership position, you will design and optimize onboarding experiences, build activation systems, and provide crucial in-product guidance. Your expertise in B2B SaaS onboarding will be pivotal in ensuring customers gain real value from Clio within their first 120 days, reducing churn and enhancing long-term usage. Key responsibilities will include mapping customer journeys and defining effective activation metrics for various user segments.
Key Responsibilities:
• Own onboarding and activation experience across all products
• Map detailed customer journey for first 120 days
• Design personalized onboarding paths for different firms
• Integrate in-product guidance systems for user support
• Collaborate with multiple teams to align onboarding efforts<...