Senior Product Engineer

Full-time Engineers

<p><b><u>Job description</u></b></p> <p>Responsibilities</p> <p>Responsible for the complete customer support experience</p> <p>Own troubleshoot and solve customer technical issues using collaboration troubleshooting best practices and transparency within and across teams eg swarming</p> <p>Identify cases that require escalation either technically or strategically</p> <p>Create and maintain incident management requests to product group or engineering group</p> <p>Contribute to case deflection initiatives automation and other digital selfhelp assets to improve customer and engineer experience</p> <p>Provide ramp activities knowledge sharing technical coaching and mentoring</p> <p>Drive technical collaboration and engagement outside of Customer Service Support Product Engineering teams Services Support Regions</p> <p>Lead or participate in building com...