IB Operations- Senior Process Manager- Responsibilities
Take leadership role independently managing back office operationsClient Management – establish self as a valued partner and work closely to achieve goals definedIndependently handle all client escalations and lead mitigation steps to prevent future escalationsManage team of 50 plus people – training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc.Help knowledge management endeavor by sharing process knowledge and best practices within the teamsLead various quality initiatives across processes managedResponsible for Business continuity, transformation and various auditsMinimum Qualifications-
Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
9 to 13 years of experience in handling team of minimum 50 members and has good experience and knowledge of Inv...