IB Operations- Senior Process Manager- Responsibilities
Take leadership role independently managing back office operations Client Management – establish self as a valued partner and work closely to achieve goals defined Independently handle all client escalations and lead mitigation steps to prevent future escalations Manage team of 50 plus people – training, onboarding, resource allocation, delivery management, performance appraisals, mentoring etc. Help knowledge management endeavor by sharing process knowledge and best practices within the teams Lead various quality initiatives across processes managed Responsible for Business continuity, transformation and various audits Minimum Qualifications-
Graduation (Bcom, BBA, BBM, BCA) / Post Graduation (Mcom, MBA, PGDM)
9 to 13 years of experience in handling team of minimum 50 members and has good experience and kn...