senior process executive - contact centre (voice, chat & email)

Full-time Management & Operations

Senior Process Executive - Contact Centre (Voice, Chat & Email)

What requirements you'll need to be eligible

• 2–5 years of experience in Contact Center / BPO operations
• Excellent communication skills (C1 English required for Voice)
• Experience supporting Inbound and Outbound Voice, Chat, and Email processes
• Working knowledge of CRM tools and basic systems navigation
• Strong customer focus, problem-solving, and multitasking skills
• Willingness to work 24/7 rotational shifts, including night shifts, weekends, and holidays. Work from office

What you'll be doing on the job

The Senior Process Executive – Service Delivery (IOA) will be responsible for delivering high-quality customer support across inbound and outbound voice, chat, and email channels. The role requires strong communication skills, customer-centric behavior, and adherence to compliance and service delivery standards in a 24...