Description
Your Team
PTP (Global Business Services)
Your Role -
Senior Process Associate – Customer Service & Payments (Procure to pay – Accounts Payable)
Handle and resolve vendor and internal queries related to Invoice status Payment status / delays Missing or duplicate invoices Vendor setup / updates Respond via ServiceNow tickets, emails, or workflow tools Ensure queries are resolved within defined SLAs and TATs Monitor payment status and respond to queries Adhere to SOX controls and internal policies Route requests to appropriate AP teams (Invoice Processing, Payments, Vendor Maintenance) Follow up with processors to ensure timely closure of tickets Update users on status and provide clear communication Prepare and execute payment runs(Wires/ACH/EFT/CHECKS) Monitor payment status and resolve (Failed payments/Rejections...