Senior Proactive Support Operations Specialist

Full-time Customer Service

Senior Proactive Support Operations Specialist
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Location: Barcelona, Spain

Client / Employer: Autodesk

Job reference: 24bf077bdde8f4b753c946d94b9f8805

Job Responsibilities

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• Drive execution of key initiatives and programs, ensuring clear milestones, ownership, and follow‑through from planning through delivery.
  
• Partner with leadership to translate strategic priorities into actionable plans and coordinated workstreams.
  
• Coordinate across multiple teams and stakeholders (Technical Account Management, Predictive Support, Customer Reliability, Diagnostics) to ensure alignment and progress.
  
• Identify risks, dependencies, and blockers early, and proactively drive resolution.
  
• Support planning and prioritization cycles, he...