Senior Principal Forward-Deployed AI CX Architect
8440 Malaysia - Genesys Cloud Services Malaysia Sdn. Bhd.
Full-time
IT & Technology
Location
kuala lumpur, kuala lumpur, Malaysia
Posted
July 20, 2026
Job Description
Genesys is hiring a senior AI/ CX architect to drive AI orchestration across customer ecosystems in a global enterprise setting. You will lead strategy, define architectures, and deliver rapid POC/MVP implementations using Genesys Cloud AI Studio and related tools.
Your work will integrate CRM/ERP, align with security and governance standards, and mentor teams for AI maturity. We seek a leader with 12+ years in CX/AI platforms, strong API/data pipeline experience, and fluency in cloud
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