Job Description
Description
What will you do:
Working on the Platinum Support Team, the Sr. Platinum Support Account Manager is the main technical support contact serving Sprinklr’s largest and most complex customers. We work with program managers and executive level decision makers at large enterprise brands to deliver excellent customer support experience.
Platinum Support Account Manager also acts as an internal escalation point, collaborating with Sales, Customer Success, Engineering & Services to resolve issues.
The PSAM also acts as the day-to-day point of contact for clients, ensuring optimal client service as it relates to platform performance, and functionality while supporting line management and operational excellence.
Responsibilities:
Technical Support & Incident Management