Senior Operations Manager, Global Service Support Centre

Transaction Network Services

Full time Operations Specialties Managers
Apply Now
Location
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Posted
June 22, 2026

Job Description

Description

: (including but not limited to)

·24/7 Accept/Orchestrate Service Desk & NOC Operations

  • Overall accountability for 24/7 Level 1 Service Desk operations including the APAC Regional TNSLink Support Team
  • Ensure consistent performance across TNSLink NOC and Accept/Orchestrate Service Desk.
  • Ownership of ITIL-aligned incident, service request, and escalation processes.
  • Provide ‘high level’ backstop to shift supervisors in ensuring pro-active ticket queue management

    • ·Incident & Major Incident Management

  • Senior escalation authority for critical incidents.
  • Coordinate cross-functional response during service-impacting events.
  • Oversee root cause analysis and corrective actions.
  • Comply with TNS incident management policy and process to ensure the effective management of all service incidents
  • Drive TNS vendors in resolution of service incidents forming part of TNS service, but which are o...

    • Job Details

    • Job Type
      Full time
    • Category
      Operations Specialties Managers
    • Date Posted
      June 22, 2026
    • Application Deadline
      August 01, 2026