Senior Operations Lead: Process & Team Excellence

EXL

Full-time Management & Operations
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Location
mantalongon, cebu, Philippines
Posted
June 04, 2026

Job Description

EXL is seeking a Business Leader in Mantalongon, Cebu to manage team productivity while ensuring quality service delivery. The successful candidate will be responsible for meeting SLA targets and driving quality initiatives.

A minimum of 24 months supervisory experience in a BPO environment with a background in US Retirements is required. This leadership role emphasizes teamwork, compliance, and development of high performing teams.

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