Location
toronto, on, Canada
Posted
June 16, 2026
Job Description
Join Royal Bank of Canada as a Senior Operations Analyst, overseeing their global network environment 24/7. This role requires technical expertise and strong communication skills.
The Operations Analyst is a vital member of the Telecommunications and Network Services Operations NOC team, responsible for monitoring, incident management, and service restoration. You'll work in a dynamic environment, both independently and collaboratively, ensuring operational excellence. This position demands a deep understanding of network technologies, particularly Cisco products, and a commitment to customer service and operational delivery.
Key Responsibilities:
• Provide technical support for complex network incidents
• Monitor and triage multiple domestic and international data centers
• Ensure compliance with incident management policies and procedures
• Escalate major issues to appropriate support teams
• Conduct first-level technical support based on incident frameworks
R...
The Operations Analyst is a vital member of the Telecommunications and Network Services Operations NOC team, responsible for monitoring, incident management, and service restoration. You'll work in a dynamic environment, both independently and collaboratively, ensuring operational excellence. This position demands a deep understanding of network technologies, particularly Cisco products, and a commitment to customer service and operational delivery.
Key Responsibilities:
• Provide technical support for complex network incidents
• Monitor and triage multiple domestic and international data centers
• Ensure compliance with incident management policies and procedures
• Escalate major issues to appropriate support teams
• Conduct first-level technical support based on incident frameworks
R...