Location
richmond hill, york region, Canada
Posted
July 16, 2026
Job Description
Join OpenText in Richmond Hill, ON, as a Senior Technical Support Specialist. Deliver top-tier technical support and resolve critical IT challenges while enhancing customer satisfaction.
In this senior role, you will provide expert support for OpenText's Operations Service Management solutions. Your expertise will empower clients to navigate complex IT landscapes across on-premises, cloud, and hybrid settings. You'll also mentor team members, collaborate with Product Engineering, and drive continuous improvement initiatives to enhance support capabilities.
Key Responsibilities:
• Provide expert level support on OSM solutions
• Troubleshoot software, infrastructure, and integration issues
• Communicate effectively during high-impact situations
• Collaborate on defect investigations and product enhancements
• Create and improve knowledge base content
Requirements:
• Minimum of 5 years' technical support experience...
In this senior role, you will provide expert support for OpenText's Operations Service Management solutions. Your expertise will empower clients to navigate complex IT landscapes across on-premises, cloud, and hybrid settings. You'll also mentor team members, collaborate with Product Engineering, and drive continuous improvement initiatives to enhance support capabilities.
Key Responsibilities:
• Provide expert level support on OSM solutions
• Troubleshoot software, infrastructure, and integration issues
• Communicate effectively during high-impact situations
• Collaborate on defect investigations and product enhancements
• Create and improve knowledge base content
Requirements:
• Minimum of 5 years' technical support experience...