Location
ottawa, on, Canada
Posted
July 04, 2026
Job Description
WE'RE HIRING!
At HTG, you’ll push boundaries with the latest tech and collaborate with a team that loves what they do. Be part of a design services company that is amongst the companies that lead the world in technology and innovation.
Your next chapter starts here.
We are seeking a Senior NICE CXone Developer to support IT, Security, and Business teams in designing, developing, and optimizing contact center solutions. The environment includes a single business unit and does not use VCS.
In this role, you will:
- Design and build IVR call flows and routing logic using NICE CXone Studio
- Develop and maintain API integrations (CRM, payment systems, web services)
- Configure ACD, skills, queues, and agent profiles
- Support testing cycles and deployments across DEV, UAT, and PROD
- Troubleshoot call routing, scripting, and platform issues <...