Location
quezon city, metro manila, Philippines
Posted
June 15, 2026
Job Description
Location: Exxa Tower Bridgetowne, Quezon City
Job Description Summary
The Senior Manager Training & Quality is responsible for the overall direction, coordination and evaluation of the Training and Quality functions for assigned clients / programs. Develop comprehensive processes with appropriate linkages to organizational and operational efficiencies, effectiveness and contributing to business scorecard outcomes. Ensure compliance to client Training and Quality measures and sales/service performance and manage overall operation of Training and Quality Teams across multiple verticals, clients with programs across multiple sites or geographies within those verticals.
Candidate Profile
- Must be a seasoned Training Manager or an incumbent Senior Manager.
- Experience in supporting a Technology program is highly preferred.
- Proficient and expertise Quality.
- 10+ years related experience or experience in Contact Center...