Senior Manager Technical Support

Michael Page

Full-time IT & Technology
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Location
manila, metro manila, Philippines
Posted
June 05, 2026

Job Description

  • Make a meaningful impact on the company and the community
  • Join one of the biggest global healthcare manufacturing companies

About Our Client

The client is a well-known, multinational Global Business Service (GBS) in the healthcare manufacturing industry. They are known for their commitment in innovation, building healthcare products that aims at enhancing patient outcomes and well-being.

Job Description

  • Lead and track performance objectives and key metrics to ensure service, quality, and corporate targets are achieved.
  • Ensure the team is properly staffed and equipped to meet customer demand and service levels.
  • Drive continuous improvement initiatives to enhance service quality, customer experience, and brand value.
  • Use technology and systems to improve processes and build a high performing, scalable support function.
  • Work closely with cross functional teams to identify, test, an...