Job Description
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
The Senior Manager is responsible for the strategic oversight and operational leadership of Incident Management and regulatory compliance activities. This includes ensuring timely, secure resolution of incidents by mobilizing appropriate resources and communicating effectively with senior stakeholders in a clear, business-oriented manner.
In addition to incident response, the Senior Manager leads day-to-day technology support operations, including oversight of ServiceNow ticket management, triage, queue monitoring, and troubleshooting. This role ensures consistent Cheque Technology Service Delivery, after‑hour support adherence to SLAs, and continuous improvement in support practices.
The Senior Manager plays a key role in enhancing the stability and reliability of technology platforms and associated business processes. This includes guiding data collecti...