Senior Manager Systemic Issue Regulatory Engagement

Full time Other Management Occupations

We’re excited to offer a 12-month secondment/contract opportunity to join the Group Customer Relations team as a Senior Manager – Systemic Issues Regulatory Engagement.

Do work that matters

Group Customer Relations (GCR) oversees complaint handling for the Commonwealth Bank Group and is the centre of excellence for managing customer feedback. We’re here to support the resolution of customer issues and to actively take carriage of matters that are sensitive or complex. The Systemic Customer Issues team is part of GCR and is focused on identifying emerging customer risks and guiding our businesses to promote fair customer outcomes and enhance CBA’s risk culture through customer complaints.

See yourself in our team

As Senior Manager you will report into the Head of Systemic Customer Issues.

In any given week you will:

Deliver quality and transparent responses to external systemic issue investigations.

Collaboratively engage a...