Senior Manager Quality

IBEX

Full-time Operations Specialties Managers
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Location
Paranaque City, Metro Manila, Philippines
Posted
July 16, 2026

Job Description

Overview

Will assist the Quality Manager in performing quality assurance functions in process analysis, improvement measures, action planning, coaching and mentoring. Will also be responsible to drive and manage quality initiatives across the organization.

Responsibilities

1. Quality
  • Meet or exceed all quality initiatives/goals by ensuring processes are inspected regularly
  • Inspect QA work to ensure accuracy, thoroughness, and professionalism
  • Will be the COPC Implementation partner for Philippines
  • Ensure monitoring calibration sessions are held as per client’s requirements
  • Ensure QA forwards quality updates and reports sent by client QM, create internal reports and communicate to the floor, ABAY, training timely, accurately, and consistently
  • Deliver flawless customer management services that provide results to our clients
  • Continuously improve all aspects of our services and manag...

    • Job Details

    • Job Type
      Full-time
    • Category
      Operations Specialties Managers
    • Date Posted
      July 16, 2026
    • Application Deadline
      August 25, 2026