Senior Manager of Detection Operations

American Express

Full-time other-general
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Location
Phoenix, AZ, United States
Posted
July 15, 2026

Job Description

Senior Manager of Detection Operations

Charlotte, NC, United States
Phoenix, AZ, United States
New York, NY, United States
(Hybrid)

**Job Description**

The Senior Manager of Detection Operations is responsible for the daily execution of the Internal Fraud Center of Excellence (IFCOE) Internal Fraud alert review and referral processes. Reporting to the Director of Detection Operations this role will be a β€˜first amongst peers’ providing leadership support to Operations staff. The Senior Manager will be responsible for identifying, reviewing and escalating potential incidents of internal fraud, misconduct, or policy violations. This role conducts preliminary assessments of internal fraud alerts, business referrals, and data-driven findings to determine appropriate referral for investigation, ensuring timely, accurate, and confidential handling of sensitive matters. Plays a critical role in protecting the organization's assets, reputation, and compliance...