Job Description
Key Responsibilities
Network Operations & Incident Management
· Lead 24×7 network operations coverage from Bangalore, managing on-call rotations and escalation procedures across US, EMEA, and APAC time zones
· Drive incident triage and resolution for network outages, circuit failures, BGP peering issues, packet loss, and latency events
· Own incident communication with internal stakeholders and external clients (e.g., Ameriprise, Macquarie, Envestnet, Citi) during network events
· Coordinate with managed network providers (Aquablue, Lumen, Masergy/Cato) and carrier NOCs to resolve circuit-level issues
· Monitor network health using LogicMonitor and other tools; reduce alert noise and improve signal-to-noise ratio
Firewall, Routing & Switching
· Execute firewall changes on Cisco ASA, Palo Alto, and FortiGate platforms, including ACL modifications, NAT rules, object-group configurations, and security policy updates