Location
remote, remote, Canada
Posted
July 13, 2026
Job Description
Senior Manager, Enablement & Knowledge Systems
Join our Customer Success department to lead a high performing team and evolve our enablement function into a strategic knowledge and AI enablement engine.
The Role
Own systems, governance, and operating rhythms that ensure teams have the right knowledge, guidance, and support at critical moments.
Key Responsibilities
- Own the operating model for Knowledge Management across Customer Success – governing intake, prioritization, ownership, publishing standards, and lifecycle management.
- Build a scalable knowledge operating system that supports support delivery, onboarding, self‑service, product readiness, AI‑assisted workflows, and consistent customer experiences.
- Define and implement the end‑to‑end knowledge lifecycle: capture, structure, validate, publish, activate, measure, archive, and continuously improve internal and external kno...