Location
toronto, on, Canada
Posted
July 13, 2026
Job Description
Elevate customer engagement with BMO as a Senior Manager for Digital Adoption and Engagement in a hybrid role based in Toronto. Your leadership will guide the transition to self-serve banking solutions.
In this position, you will report directly to the Director of Customer Lifecycle Management & Strategy, where your expertise in digital strategies will be essential. Your role involves leading significant initiatives aimed at improving online banking experiences and fostering a customer-centric approach. A focus on analytics will help you measure the initiative's effectiveness.
Key Responsibilities:
• Define and align a digital strategy with retail banking goals
• Lead initiatives that optimize customer onboarding and engagement
• Implement change management frameworks to drive behavior
• Monitor metrics for measuring service success
• Collaborate with stakeholders across various departments
Requirements:
• Minim...
In this position, you will report directly to the Director of Customer Lifecycle Management & Strategy, where your expertise in digital strategies will be essential. Your role involves leading significant initiatives aimed at improving online banking experiences and fostering a customer-centric approach. A focus on analytics will help you measure the initiative's effectiveness.
Key Responsibilities:
• Define and align a digital strategy with retail banking goals
• Lead initiatives that optimize customer onboarding and engagement
• Implement change management frameworks to drive behavior
• Monitor metrics for measuring service success
• Collaborate with stakeholders across various departments
Requirements:
• Minim...