Location
kuala lumpur, kuala lumpur, Malaysia
Posted
July 04, 2026
Job Description
Position Title: Senior Manager, Customer Experience Design
Department / Functional Area: Regional Marketing
Reports to: CoE Customer Experience Design Lead
Work Location: KL, Malaysia
Geographical Responsibilities: Across Asia
Roles
The Senior Manager, Customer Experience Designer plays a pivotal role in shaping regional UX standards across nine markets. This role supports markets both directly and indirectly in delivering best‑in‑class digital experiences through a data‑ and insight‑driven design approach.
Responsibilities
Design (70%)
- Standardize user flows for implementation across multiple markets with minimal modifications by understanding local requirements and aligning regional and market needs
- Lead optimization of assigned user flows to achieve measurement targets
- Proactively engage CX Analysts and leverage data to resolve issues ...