Senior Manager - CRM

Larsen & Toubro

Full-time Other-General
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Location
mumbai, maharashtra, India
Posted
July 11, 2026

Job Description

Job Title: Sr. Manager –CRM(Digitalization)
Location: Powai, Mumbai
Department: Customer Relations / Customer Experience

Role Overview:
 The role is responsible for driving execution excellence in all customer interactions, ensuring adherence to company standards, and building a high-performance, customer-focused culture. This position will digitalization of CRM processes.

Key Responsibilities

1. Customer Interaction Governance

  • Ensure execution excellence and adherence to process SOPs and customer experience benchmarks in all interactions.
  • Conduct regular governance and quality audits (calls and emails) to evaluate compliance and identify improvement areas.
  • Share audit findings with respective RMs and ensure timely corrective actions are implemented.

    • 2. Coaching & Mentoring

  • Provide one-on-one coaching to RMs based on audit results to address behavioural ...

    • Job Details

    • Job Type
      Full-time
    • Category
      Other-General
    • Date Posted
      July 11, 2026
    • Application Deadline
      August 20, 2026